Customer Service Representative - Start Date 2/16/2026

Upgrade helps customers move in the right direction with affordable and responsible financial products. We're looking for detailed-oriented individuals to assist our customers over the phone with the loan application process.

Requirements

• 1+ years of customer service experience
• 6+ months of high volume call center experience
• High school diploma or equivalent
• Team oriented mindset
• Attention to detail
• Excellent verbal and written communication skills
• Ability to multitask
• Strong problem solving and analytical skills
• Ability to thrive in a changing and fast-paced environment
• Proficiency with Excel, Word, and Outlook
• Reliability and people-oriented approach in your work ethic

Benefits

• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability