Collections Specialist, Flex Pay - Start Date 1/5/2025
Upgrade, Inc.Phoenix, Arizona, United States
Posted December 8, 2025
44000 - 44000 USD year
Full Time
About the Company
Upgrade is a financial technology company that helps customers move in the right direction with affordable and responsible financial products.
Job Description
Upgrade is a financial technology company that helps customers move in the right direction with affordable and responsible financial products. We're looking for a Collections Specialist to work on our Flex Pay product, collecting outstanding payments and providing excellent service to customers.
Requirements
- 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
- Working knowledge of FDCPA and FCRA experience
- Strong ability to negotiate loan repayment plans
- Experience with handling of payment processing
- Proficient in Microsoft, Cloud based products and Google apps
- Team player seeking a fast-paced and challenging environment
- Exceptional organizational skills and attention to detail
- Aptitude for working independently while maintaining a team first mentality
- Excellent written and verbal communication skills
Benefits
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program