Customer Experience Co-ordinator
Universal Business TeamEngland, United Kingdom
Posted May 27, 2025
27000 - 30000 GBP year
Full Time
About the Company
The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries. We provide our customers with an unprecedented range of business advisory, coaching, consulting and training programs to move their business forward. We also partner with leading brands around the world, leveraging our group buying power to ensure our customers can access products and services at competitive prices. UBT has a unique value proposition to our customers and our staff in that all profits are invested into a higher purpose - education and charity work. OneSchool Global is one of the largest progressive independent school networks in the world, with over 100 schools in 21 countries. Rapid Relief Team provides food and water to emergency services during times of disaster, and supports the homeless and people with disability.
Job Description
The company is seeking a proactive and highly organised Customer Experience Co-ordinator to manage customer interactions, resolve issues, and ensure exceptional customer satisfaction. This role involves liaising with sales, streamlining processes, and maintaining accurate records. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering high-quality service.
Requirements
- Handle a variety of customer service and administrative tasks.
- Serve as the primary liaison between customers and sales.
- Identify and address process improvements.
- Manage customer issues from start to resolution.
- Maintain detailed records of customer interactions.
- Represent the company professionally.
Benefits
- Salary- £27,000- £30,000 basic plus Company wide bonus scheme
- Monday- Friday 9am-5pm
- Free Parking
- Fully stocked Kitchen with free food and drinks
- Prosecco Fridays
- Company rewards and recognitions