Service Manager role at Rayo, part of the UBDS Group, responsible for end-to-end delivery and performance of Managed Services across client accounts.
Requirements
- Proven experience as a Service Manager with full service accountability
- Strong experience designing and managing SLAs in cloud environments
- Experience operating within DevOps / CI/CD-driven delivery models
- Strong ITIL knowledge (v4 preferred)
- Experience running governance boards and Service Reviews
- Commercially aware and outcome-focused
- Confident with both technical teams and senior stakeholders
- Structured, data-driven and calm under pressure
- Comfortable operating in fast-moving cloud environments
Benefits
- Training
- Private medical cover for you and your spouse/partner
- Discretionary bonus based on a blend of personal and company performance
- Holiday (25 Days, plus 1 day for Birthday and 1 day for your work anniversary, plus UK bank holidays)
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover