Service Manager
UBDSLondon, England, United Kingdom
Posted March 13, 2026
Full Time
About the Company
UBDS Group delivers secure, scalable digital and data solutions across public and private sector environments.
Job Description
Service Manager role at Rayo, part of the UBDS Group, responsible for end-to-end delivery and performance of Managed Services across client accounts.
Requirements
- Proven experience as a Service Manager with full service accountability
- Strong experience designing and managing SLAs in cloud environments
- Experience operating within DevOps / CI/CD-driven delivery models
- Strong ITIL knowledge (v4 preferred)
- Experience running governance boards and Service Reviews
- Commercially aware and outcome-focused
- Confident with both technical teams and senior stakeholders
- Structured, data-driven and calm under pressure
- Comfortable operating in fast-moving cloud environments
Benefits
- Training
- Private medical cover for you and your spouse/partner
- Discretionary bonus based on a blend of personal and company performance
- Holiday (25 Days, plus 1 day for Birthday and 1 day for your work anniversary, plus UK bank holidays)
- Electric Vehicle leasing with salary sacrifice
- Contributed Pension Scheme
- Death in service cover
