DCC Trainer

U.S. Bank is looking for a DCC Trainer to manage DCC success initiatives directly into Tier 1 & 2 customers, high focus on training delivery virtually and in person. The role involves partnering with internal stakeholders to ensure customer technical environment enables product success, delivering against internal reporting and KPI requirements, and building internal and external partnerships to support business growth.

Requirements

• Customer service experience
• Train the Trainer certification or equivalent training course or training experience
• Delivered results: Track record of delivering quantitative results and hitting targets in a sales, business development or training environment
• Proven ability to manage sales/training pipeline: phone calls for training appointments, scheduling of appointments, deliver on commitments made to customers and diary management
• Data analysis experience, proficiency in MS Excel
• Experience using Salesforce a bonus
• Bachelor's degree or equivalent work experience

Benefits

• Market-competitive compensation package
• Performance-based incentives
• Inclusive equitable benefits
• Continuous development opportunities
• Employee recognition programs