Help Desk Analyst Co-op

Help Desk Analyst Co-op troubleshoots and resolves issues related to operating systems, applications, hardware failures, printing problems, user accounts, etc. with exceptional interpersonal skills and a focus on building customer rapport and listening.

Requirements

• Field incoming support requests from end users via telephone and email, in a courteous manner.
• Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts, etc.
• Answer hardware and software general usage questions.
• Build a rapport and elicit problem details from customers.
• Document all pertinent end user information and nature of problem or issue; record the information in an online ticketing system.
• Provide status information on open support requests.
• Assign support requests (when required) to the appropriate support technician or analyst.
• Escalate issues as needed.
• Regular and reliable attendance in the office is required.

Benefits

• Housing Stipend Assistance Program