Service Desk Engineer
Triumph Financial, Inc.Dallas, Texas, United States
Posted October 21, 2025
Full Time
About the Company
Triumph is a company that provides a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network.
Job Description
Join Triumph and become a part of a dynamic team that thrives on providing exceptional customer service. As a Service Desk Engineer, you'll be responsible for troubleshooting and resolving complex technical issues, mentoring junior staff, and working closely with executive-level users.
Requirements
- Bachelor’s degree in IT or related field – or equivalent hands-on experience
- 3+ years in technical support, with at least 2 years at a Tier 2 level
- Experience supporting users both in-person and remotely in a corporate environment
- Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
- Previous experience mentoring or guiding junior team members
- Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and SharePoint
- Excellent troubleshooting and communication skills
- Proven ability to work independently, manage priorities, and stay calm under pressure
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401k
