Service Desk Engineer

Finance of America is hiring a Service Desk Engineer to provide advanced technical support to end users across the organization. The role involves independently resolving complex technical issues, maintaining existing systems and environments, and escalating issues to specialized IT teams when necessary.

Requirements

• Minimum of 4 years of experience in a help desk or IT support environment
• Hands-on desktop support experience
• Working knowledge of Windows 10/11, Microsoft Office applications, Active Directory, and endpoint management tools
• Familiarity with tools and platforms such as AWS, Intune, Jira and Jira Service Management, Entra (Azure AD), SharePoint, ZScaler, or comparable technologies
• Understanding of enterprise IT infrastructure, including networking concepts, VPN configuration, and system maintenance
• Strong troubleshooting, analytical, and problem-solving skills in a dynamic technical environment
• Excellent written and verbal communication skills with a strong customer-service orientation
• Ability to prioritize tasks, manage multiple issues simultaneously, and maintain attention to detail

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time-off benefits
• Flexible spending account
• 401(k) with employer match
• ESPP