Associate Operations Manager, Customer Care Operations

Associate Operations Manager, Customer Care Operations in Indonesia - Jakarta, Green Office Park 1. Strategic planning, BPO partner management, performance management, and quality assurance.

Requirements

• Minimum bachelor’s degree in any major from a Top University.
• Minimum of 5 years of experience in operations management, preferably in a customer service or contact center environment.
• Demonstrated leadership experience, including leading and developing high-performing teams.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• Collaborative and dynamic work environment