Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to providing technical management of fleet maintenance and support activities.

Requirements

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Performs maintenance management functions as directed by contract language.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Works directly with fleet management to respond to maintenance requirements.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan
• Medical
• Dental and vision
• Life insurance
• Short-term disability
• Voluntary long-term disability