Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations, including route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal performance. This position is based in El Cajon, CA in supporting the San Diego Metropolitan Transit System.

Requirements

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors
• Works closely with the maintenance department to ensure that all operational service requirements are met
• Track, compile, and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
• Coordinates with the safety and training department to ensure all safety goals and directives are met
• Develops the Operations department budget
• May operate a vehicle in revenue service, if necessary
• Other duties as required

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan
• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Voluntary long-term disability