Customer Success Manager (f/m/x)
Tourlane GmbHBerlin, Germany • Germany
Posted October 31, 2025
Full Time
About the Company
Tourlane GmbH is a leading provider of personalized travel experiences, offering individually curated itineraries and 24/7 concierge services to ensure convenience and peace of mind for travelers. The company focuses on individualization and intercultural competence, aiming to shape the future of travel through unique, impactful journeys. Tourlane's team of disruptors is passionate about customer experience, operational excellence, and creating unforgettable trips.
Job Description
Tourlane is seeking Customer Success Managers to join their Customer Service Team, responsible for providing personalized travel experiences to over 35 destinations. The role focuses on proactively engaging with customers, coordinating bookings, and resolving issues while supporting independent work and achieving KPI targets.
Requirements
- Share a passion for travel with customers and our company.
- Possess valuable customer service experience (phone/email).
- Strong solution-oriented work style.
- Excellent German and English proficiency.
- Resilience and ability to work independently.
Benefits
- Employee Stock Options
- Hybrid Work Model
- Opportunities for Foreign Travel
- Employee Resource Groups
- Dog-Friendly Office
- Comprehensive Onboarding
