Customer Value Manager
ToolsGroupFlorida, United States • California, United States • Colombia
Posted November 21, 2025
Full Time
About the Company
ToolsGroup is an AI-powered supply chain and retail planning solutions provider, helping retailers, distributors, and manufacturers enhance operational resilience and performance through a unique probabilistic planning approach that integrates real-time data and machine learning. The company offers a range of services including inventory optimization, demand planning, S&OP, and business software, making it a distinctive player in the industry. ToolsGroup also fosters a dynamic work environment with opportunities for career growth.
Job Description
As a Customer Value Manager, you will play a crucial part in ensuring the success, satisfaction, and retention of our valued customers who utilize our supply chain software. Your goals include ensuring customers implement and utilize our software to achieve superior results by improving supply chain performance.
Requirements
- Bachelor's degree or equivalent experience in Business, Marketing, Supply Chain Management, Inventory Planning, or related field
- 3 years of proven experience in Customer Success, Account Management, or a related customer-facing role with a track record of meeting and exceeding customer satisfaction and retention goals
- Strong understanding of supply chain processes, with experience in demand forecasting, inventory optimization, and replenishment planning
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Familiarity with CRM platforms (i.e., Salesforce, HubSpot), data analytics tools, and training/demo software