Customer Value Manager
ToolsGroupUnited States
Posted November 21, 2025
Full Time
About the Company
ToolsGroup is an AI-powered supply chain and retail planning solutions provider, helping retailers, distributors, and manufacturers enhance operational resilience and performance through a unique probabilistic planning approach that integrates real-time data and machine learning. The company offers a range of services including inventory optimization, demand planning, S&OP, and business software, making it a distinctive player in the industry. ToolsGroup also fosters a dynamic work environment with opportunities for career growth.
Job Description
Customer Value Manager plays a crucial part in ensuring the success, satisfaction, and retention of valued customers who utilize supply chain software. The role involves establishing and nurturing long-term relationships, ensuring customers implement and utilize the software to achieve superior results, and driving retention and consumption upsells.
Requirements
- Bachelor's degree or equivalent experience in Business, Marketing, Supply Chain Management, Inventory Planning, or related field
- 3 years of proven experience in Customer Success, Account Management, or a related customer-facing role
- Strong understanding of supply chain processes, with experience in demand forecasting, inventory optimization, and replenishment planning
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Familiarity with CRM platforms (i.e., Salesforce, HubSpot), data analytics tools, and training/demo software
Benefits
- Full-time employment
- Remote work option
- Professional development opportunities