Technical Account Manager

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

Requirements

• Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
• Define and document processes and best practices. Ensure they are communicated and followed.
• Drive operational efficiency through automation, documentation and project management.
• Develop feedback loops with Project Management, Engineering and Field teams
• Work with customer teams to quickly identify and rectify issues
• Work along with pre-sales to develop customer solutions to solve the most challenging problems
• Lead daily, weekly, monthly meetings with customer and DDN resources as required
• Monitor and report Operational status and measure against project plan.
• Manage and track workload and requests. Prioritize the resolution of urgent requests with progress on longer term projects.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development