Support Engineer - AI Object Storage Expert (S3, Ceph)

DDN is seeking a Sr. Designated Support Engineer to deliver premium customer support for their AI data storage solutions. This role requires a technically sound individual with strong communication skills and the ability to work independently and as part of a team. The company is a global leader in AI and data storage innovation, focused on accelerating AI workloads.

Requirements

• 7+ years’ experience in a similar technical role supporting production environments
• Experience supporting solutions post-sale
• Demonstrable understanding of storage system data protection mechanisms
• Strong knowledge of Linux and high-speed networking
• Excellent customer interfacing skills
• Good verbal and written communication skills
• 7+ years of experience working with S3-compliant object storage or similar technologies
• 7+ years of experience working with Linux, TCP/IP, and Infiniband-based high speed networking
• 7+ years of experience working with a multi-protocol storage system (Block, Parallel POSIX, S3, CEPH, etc) (Preferred)
• Experience with Kubernetes or other container orchestration technologies (Preferred)
• Experience developing administrative scripts in Python, Perl, Bash, or similar language (Preferred)
• Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS) (Preferred)
• Experience with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML) (Preferred)
• Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark) (Preferred)