Outpatient Pharmacy Call Center Representative

The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient-centered environment by providing courteous and professional customer service.

Requirements

• High School Graduate or GED
• 2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
• Experience utilizing Call Center Software to answer, transfer, page and email
• Exceptional communication and phone skills
• Ability to handle multiple calls and/or tasks while providing excellent customer service
• Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution