OA/DA Coordinator

The OA/DA Coordinator works directly with Van Line agents, Move Coordinators, and other Suddath branches throughout the country coordinating their moves in our market areas. This position will include international and domestic moves.

Requirements

• Develop relationships via the telephone with van Line Agents to promote OA/DA business in our local marketplaces.
• Process incoming electronic or phone requests and instructions from other agents, contact local customers, and set up appointments for visual surveys.
• Handle incoming calls requesting quotes as well as setting appointments for visual surveys to be completed by the Residential Sales Team.
• Communicate appointment times and job specifics with the move Surveyor according to the handoff checklist
• Communicate the details of the completed survey to the Booking Coordinator according to the handoff checklist
• Update Movers Suite with data and notes regarding changes and communications.
• Monitor and track pending and “will advise” orders. Update files and Booking Coordinators on notice of scheduling, cancellations, and inactive orders.
• Monitor and track order status to ensure delivery dates and all service commitments are met.
• Complete tasks in work flow daily.
• Complete all administrative procedures related to clients’ moves.
• Coordinate with other department personnel regarding scheduling, pricing or service related issues.
• Maintain accurate records and audit documents for accuracy.

Benefits

• 401(k) plan with company matching
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan