The Director of Operations - Final Mile is responsible for the overall execution and performance of the assigned operation area(s).
Requirements
- Develops and manages the operation(s) overall performance strategy.
- Responsible for overseeing New Customer Implementations.
- Manages P&L responsibilities ensuring decisions and practices coincide with budgetary goals.
- Determining and developing the operational staffing plan in line with operational managers, revising where necessary.
- Negotiates with Vendors, Contractors, and Service Providers to secure best value/service standards are met.
- Institute Lean management and/or other management strategies such as continuous improvement plans.
- Plan annualized equipment and staffing needs for budgetary purposes.
- Track key performance measurements and ensure process improvement strategies are identified and incorporated.
- Keeps senior leadership well informed of all matters relating to performance, personnel issues, customer developments or concerns, etc.
- Conduct meetings and training sessions designed to inform and improve upon performance of staff members.
- Ensure operational leadership team is adequately prepared for success.
- Evaluate staff performance – expanding, modifying, and/or abandoning strategies and/or tactics as necessary, based on conclusions reached.
- Establishing effective communication and relationships with customers to ensure performance measurements and goals are understood/achieved.
- Implement and enforce company policies, standards, and procedures.
- Develop, recommend, and manage annual operation budget.
- Drive initiatives that contribute to long-term excellence.
- Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment and building matters.
- Coordinates, resolves, and responds to issues as they pertain to the Operations performance.
- Works cohesively with other departments to ensure alignment with company initiatives and programs.
- Work with IT to maintain and fully utilize TMS and other systems.
Benefits
- Competitive wage with a comprehensive benefits package
- Weekly pay for hourly-paid employees
- Biweekly pay for salaried employees
- Paid Time Off (PTO)
- Paid company holidays
- 401(k) plan with company matching
- Tuition reimbursement plan
