Manager, Patient Care Services (RFT 1.0 FTE)

Manager, Patient Care Services oversees unit operations and out-patient services to ensure timely, coordinated and high quality patient care. The role provides leadership in staffing, development, and performance management, fostering a supportive and accountable work environment.

Requirements

• Baccalaureate degree in Nursing or Allied Health
• Master’s degree in Nursing, Allied Health, Health Care Administration, Health Services Management or related field (preferred)
• Minimum 5 years required in mental health and 3+ year’s progressive leadership in clinical services and administration experience in acute care
• Current Registration and good standing with applicable regulatory college
• Mental health clinical service delivery models
• Commitment to delivering compassionate, recovery oriented care that promotes patient dignity and involvement
• Knowledge of relevant legislation (e.g. Mental Health Act, PHIPA, HCCA/SDA)
• Ensures compliance with healthcare laws and privacy
• Ability to inspire motivate and develop multidisciplinary teams to achieve high performance a positive patient outcomes
• Skilled at addressing staff conflicts, managing union relations, ad negotiating solutions that balance organizational needs and employee concern
• Strong verbal and written communication skills to engage staff, patient and families and stakeholders clearly and empathetically
• Familiar with healthcare IT systems and electronic health records (EHR)
• Facilitates accurate patient data management and clinical workflow. Ability to interpret working and patient care data to inform decisions and improve service delivery
• Proficiency in MS Office (Word, Excel), email and internet
• Experience in unionized settings and collective agreements
• Proven ability to lead through organizational change
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.