Vice President of Client Services

The Vice President of Client Services is a strategic leader responsible for driving client engagement, portfolio performance analysis, and business development alignment.

Requirements

• Conduct portfolio reviews and asset tours to understand product and management differentiators.
• Analyze property and portfolio performance against budget and benchmarks.
• Develop a standardized performance dashboard template.
• Define business development objectives across a multi-year roadmap.
• Launch initial client roadshow and relationship-building visits.
• Develop a channel partner framework and identify joint marketing opportunities.
• Define and execute a 12-month conference strategy, including speaking engagements, sponsorships, and client events.
• Launch formal QBR/YEBR process with top clients.
• Create a comprehensive BD playbook documenting workflows (CRM, pitch, QBR, partner engagement, sales handoff).
• Develop a strategic growth roadmap for Year 2, including targets, resource planning, and expansion opportunities.

Benefits

• Flexible work arrangement
• Competitive salary
• Benefits package
• Professional development opportunities