The Vice President of Client Services is a strategic leader responsible for driving client engagement, portfolio performance analysis, and business development alignment.
Requirements
- Conduct portfolio reviews and asset tours to understand product and management differentiators.
- Analyze property and portfolio performance against budget and benchmarks.
- Develop a standardized performance dashboard template.
- Define business development objectives across a multi-year roadmap.
- Launch initial client roadshow and relationship-building visits.
- Develop a channel partner framework and identify joint marketing opportunities.
- Define and execute a 12-month conference strategy, including speaking engagements, sponsorships, and client events.
- Launch formal QBR/YEBR process with top clients.
- Create a comprehensive BD playbook documenting workflows (CRM, pitch, QBR, partner engagement, sales handoff).
- Develop a strategic growth roadmap for Year 2, including targets, resource planning, and expansion opportunities.
Benefits
- Flexible work arrangement
- Competitive salary
- Benefits package
- Professional development opportunities