Senior Customer Success Manager
TextUsColorado, United States
Posted December 8, 2025
120000 - 150000 USD ote
Full Time
About the Company
TextUs is a company on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers.
Job Description
TextUs is a company on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. The company is looking for a Senior Customer Success Manager to join their team, responsible for driving measurable customer outcomes, maximizing lifetime value, and orchestrating the customer journey from onboarding through renewal.
Requirements
- 5-7 years of customer success experience managing a strategic book of business and driving measurable outcomes
- Owned a portfolio of 25-50 mid-market or enterprise accounts with $5-7M ARR, balancing retention, renewal, and growth
- Strong track record in renewals, upsell motions, and influencing GRR/NRR through proactive account planning
Benefits
- Competitive pay
- Health / Dental / Vision Insurance
- HSA contributions
- 401K with company match
- Unlimited PTO
- Cell phone + internet reimbursement for $100/month
- One-time $1,000 home office stipend once you’ve been with TextUs for 6 months
- Up to 12 weeks of Paid Leave
- 12 holidays + EOY Closure
