The Senior Manager, Customer Operations is a strategic and hands-on leader responsible for driving operational excellence, insight-led decision making, and scalable execution across the Customer organization with a primary focus on Customer Success.
Requirements
- 7–10+ years of experience in Customer Operations, Revenue Operations, Customer Success Operations, or a related function in a high paced, SaaS environment.
- Deep expertise in CS analytics, dashboards, and insight generation tied to retention and renewals.
- Hands-on experience administering and optimizing Gainsight and Salesforce; Gong and Tableau experience strongly preferred.
- Proven ability to translate data into actionable insights and operational change.
- Experience partnering closely with senior customer leadership.
- Proven ability to design scalable processes, drive consistent execution, and lead operational change.
- Prior people management experience required.
- Exceptional communication skills, with the ability to influence across functions.
Benefits
- Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
- Work From Home: Almost all of our roles are fully remote - tech stipend included!
- Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
- Time Off: Flexible PTO to recharge, including Sabbatical Leave
- Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
- Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
