Trainer

We are seeking a Trainer to facilitate training, identify root cause of performance issues, and maintain proficiency in business knowledge, learning expertise, and facilitation skills. The Trainer will design, develop, and administer training programs, including Ad-hoc Training, and communicate with diverse audiences to provide information and clarification regarding training programs and actions.

Requirements

• 2+ years of experience in a training role in a technical support or client care operation
• Good knowledge of Quality/Process Improvement techniques
• Excellent communication, consulting, influencing, and interpersonal skills
• Proven track record of collaborating with cross-functional groups to produce results