Quality Analyst - English

Teleperformance Malaysia is seeking a Quality Analyst to support their Customer Service team. This role involves sharing expertise, ensuring performance standards are met, and providing guidance. The ideal candidate will be able to work on a rotating shift with 3 shifts and 5 working days.

Requirements

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects