Quality Analyst - English

Teleperformance Malaysia is seeking a Quality Analyst to join their Customer Service team in Malaysia. This role involves providing expert support to the team, ensuring adherence to performance standards, and acting as a primary point of contact for quality issues and progress reporting. The position requires 1+ year of QA experience and proficiency in English.

Requirements

• Conduct root cause and data analysis.
• Conduct QA evaluations per client requirements.
• Act as escalation point for process questions and issues.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate in project team discussions.