Customer Service Representative - English - Segamat

This Customer Service Representative (CSS) will handle inbound customer requests and provide information related to the client’s online shopping channel. The CSS will be responsible for representing the client's brand, maintaining a positive attitude, and proactively addressing customer concerns. The role involves communication, issue resolution, and maintaining data security.

Requirements

• Bachelor’s Degree or equivalent in any discipline
• B2 level English proficiency (reading, writing, speaking, and aural comprehension)
• Minimum 6 months work experience in customer support
• Fresh graduates with English and Communication with a relevant specialization preferred.
• Call centre experience is a plus
• Must be able to demonstrate critical thinking, proactivity, and composure