Customer Service Representative - English - Penampang

The Customer Success Specialist (CSS) will be responsible for responding to customer requests, managing their concerns, and providing information based on inquiries via phone and email. This role focuses on representing the client to the outside world, maintaining a professional company image, and ensuring excellent customer service.

Requirements

• Bachelor’s Degree or Diploma or equivalent.
• Minimum of 6 months work experience in customer support.
• Fresh graduates (English with Communication, English for Professionals, Mass Communication, or related field) are welcome.
• Call centre experience is a plus.
• B2 level English proficiency
• Typing speed of 40wpm with 90% accuracy score.
• Proficiency in Microsoft Windows and Microsoft Office.