Customer Service Representative - Bahasa Malaysia - Skudai

The Customer Service Specialist (CSS) will be responsible for responding to customer requests, managing concerns, and providing information via phone and email. The role focuses on representing the client's brand and maintaining a professional image. The CSS will be the primary contact for customers using the client's website shopping channel.

Requirements

• Bachelor’s Degree or Diploma/equivalent
• B2 English level proficiency (reading, writing, speaking & comprehension)
• 6 months work experience in customer support
• Fresh graduates welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related fields
• Minimum 40wpm typing speed
• Proficiency in Microsoft Windows and Office