Customer Support Representative
TekmetricHouston, Texas, United States
Posted September 23, 2025
Full Time
About the Company
Tekmetric is a leading auto repair technology company that empowers shops nationwide with an all-inclusive platform offering shop management, integrated payments, marketing tools, and real-time data analytics. Through innovative solutions like multi-shop/franchise management, digital vehicle inspections, and labor guides, Tekmetric enhances transparency, productivity, profitability, and customer satisfaction in the auto repair industry.
Job Description
Tekmetric is a cloud-based platform for auto repair shops, helping them thrive through software designed for efficiency and customer service. They are seeking a Customer Support Representative to provide excellent customer service and guide customers through product features, troubleshooting, and account management. The role involves a mix of communication, empathy, and technical troubleshooting, supporting a fast-moving software company and a growing team.
Requirements
- Minimum 1 year of experience in a customer-facing organization
- Understanding of basic financial and accounting concepts with a business mindset
- Strong empathy for customers and a passion for growth
- Great interpersonal skills and problem-solving mentality
- Experience with CRM and ticketing systems (HubSpot and Zendesk) (preferred)
- 2+ years experience with Zendesk
- Strong written and verbal communication skills
- Strong technical acumen
- 2 years experience in contact center
- 2 years experience with Zendesk
- Self-starter attitude with solid organizational skills
Benefits
- Health & Wellness Benefits
- Competitive base salaries
- Remote Work Flexibility
- Generous Paid Time Off
- Flexible Spending Accounts
- Life and Accidental Death & Dismemberment Insurance
- Wellness programs
- Home office setup bonus
- Educational opportunities
