Customer Success Operations Analyst
TebraHeredia, Costa Rica
Posted December 18, 2025
Full Time
About the Company
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Job Description
The Customer Success Operations Analyst plays a key role in supporting the Customer Success team by leveraging data to drive performance and continuous improvement. The Analyst will gather, analyze, and report on data to monitor KPIs, identify trends, and uncover opportunities for optimization.
Requirements
- Proficient in SQL and building complex queries against our Snowflake data warehouse
- Experience working with Excel, Google Sheets for modeling and analysis
- Experience building dashboards in Tableau or equivalent BI tool
- Familiarity working with Customer Success Management tools (i.e. Salesforce, Gainsight, CXOne/NICE call center) is a plus
- Bachelor's Degree from an accredited institution or relevant work experience
- 1-3 years of experience in a business analyst, project management, or other operations role
Benefits
- Wellness and childcare subsidy
- University/Education discount
- Access to health and fitness apps through Gympass
- Mental health resources through Telus Employee Assistance Program