Customer Success Manager, Strategic

Tebra is seeking a Customer Success Manager, Strategic to guide customers through successful adoption, measurable value realization, and strategic expansion. The role requires strong communication skills, the ability to learn new technologies quickly, and a proactive mindset to manage a fast-moving book of business.

Requirements

• 1-3 years of experience managing customer relationships, implementing solutions, or handling complex, customer-facing problem solving.
• Ability to follow structured processes and drive repeatable, consistent outcomes.
• Strong communication skills with the ability to build rapport and present solutions clearly
• Demonstrated ability to learn new technologies and workflows quickly.
• A proactive mindset with the ability to manage a fast-moving book of business.
• Comfort working in data-informed environments and using insights to guide recommendations.
• Experience meeting process and outcome metrics surrounding customer touchpoints, expansion revenue and customer retention.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Gympass for a great workout
• TelusEmployee Assistance Program for mental health resources
• Dell discount for work from home basics