Technical Support Representative

The team is seeking a motivated Technical Support Representative to join their team at a leading payments and technology provider. They provide first-level technical support to clients in Australia, assisting with resolving hardware, software, and network issues. The ideal candidate will be customer-focused, possess strong troubleshooting skills, and contribute to delivering exceptional customer experience.

Requirements

• Provide first-level technical support via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Maintain accurate records of issues, resolutions, and follow-up actions in the ticketing system.
• Collaborate with team members to ensure timely resolution of support requests.
• Deliver clear and concise technical information to non-technical users.
• Proactively follow up with customers to ensure satisfaction.

Benefits

• Flexibility in work hours and location
• Online learning platforms and professional development budget
• Collaborative environment
• Dynamic social culture
• Health insurance
• Generous Leave Benefits