Technical Support Representative

Teamifiedworks is a technology and payments solutions provider looking for experienced Technical Support Representatives to work with clients in Australia, India, and Sri Lanka. The role focuses on providing excellent technical assistance, resolving complex issues, and ensuring exceptional customer service. They emphasize building strong client relationships and delivering high-quality solutions.

Requirements

• Provide technical support via phone, email, and chat
• Troubleshoot technical issues and provide a resolution in a timely manner
• Escalate complex technical issues to senior technicians
• Collaborate with cross-functional teams
• Maintain accurate records of support requests and resolutions
• Stay up-to-date with technology trends

Benefits

• Access to online learning platforms
• Health insurance
• Leave Benefits
• Professional development budget