Tier 2 Support Tech

Teal is an advanced IT services company that assists small- to medium-sized organizations in strategically leveraging their technology. We are looking for an individual who loves helping people, is committed to excellence, and is forward thinking to join our team as a Tier 2 Support Tech.

Requirements

• Configuring and maintaining networked computers
• Ensuring data is stored securely and backed up regularly
• Implementing, diagnosing and resolving hardware, software, networking, and system issues
• Replacing and upgrading defective or outdated components
• Monitoring system performance
• Resolve escalated issues from the Help Desk team
• Documenting any processes which employees need to follow
• Maintaining professional appearance and conduct
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management

Benefits

• Competitive salary
• Performance-based incentives
• Comprehensive benefits package
• Paid time off
• Paid holidays
• Health, dental, vision, life insurance, disability, and retirement plans
• Ongoing professional development and training opportunities
• Collaborative and supportive work environment
• Opportunity to work with cutting-edge technologies and gain hands-on experience