Operations Manager - Manchester,UK

TaskUs is a provider of outsourced digital services and next-generation customer experience. We are looking for an Operations Manager to lead our Emergency Response Team and drive operational excellence.

Requirements

• Ensure the Emergency Response Team consistently meets operational KPIs, incident response times, and safety benchmarks.
• Create innovative processes and strategies to empower team members in high-pressure situations.
• Manage, mentor, and develop team members to ensure long-term growth and operational excellence.
• Coordinate with cross-functional teams to handle incidents efficiently and safely.
• Monitor and analyze metrics to drive decisions, optimize workflows, and improve performance.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth
• Total Rewards, Wellness, HR, and Diversity departments