Customer Communications & Marketing Manager - Loyalty
TalkTalkSalford, England, United Kingdom
Posted November 5, 2025
Full Time
About the Company
TalkTalk is a Top 50 Inclusive Employer in the UK, committed to building a workplace that reflects the communities and customers they serve.
Job Description
We're looking for a Customer Communications & Marketing Manager - Loyalty to drive the development and delivery of loyalty and advocacy programmes that build deeper relationships with our customer base, increase advocacy, and support commercial objectives.
Requirements
- Design and implement loyalty programmes and advocacy initiatives
- Work with Commercial, Product, and Data teams to align loyalty activity with business goals and customer insights
- Develop communications that celebrate customer milestones, encourage referrals, and build brand advocacy
- Monitor loyalty metrics and use data to refine and improve programmes
- Collaborate with the Stakeholder Engagement team to ensure all loyalty communications are compliant and on-brand
Benefits
- Flexible hybrid working
- Collaborative office spaces
- Free on-site parking
- Generous holiday package
- Private healthcare
- Competitive pension scheme
- Free broadband
- Life event gifts
- Inclusive employee networks
- Salary sacrifice scheme
- Big retail and leisure discounts
- 3 paid volunteering days a year