Communications & Engagement Manager

As Communications & Engagement Manager, you will play a central role in connecting colleagues, media and external stakeholders—ensuring our messages are clear, timely, and aligned with TalkTalk’s brand and strategic direction.

Requirements

• Work across the Communications & Stakeholder Engagement team to deliver consistent storytelling and support with stakeholder outreach and information requests.
• Develop and deliver engaging colleague communications across multiple channels, including email, intranet, and social media.
• Manage day-to-day external communications, including responding to media enquiries and preparing press materials, and proactively identifying and delivering media opportunities that highlight TalkTalk’s transformation and agile future.
• Write, edit, and proof content for both internal and external audiences, ensuring clarity and consistency.
• Assist the Head of Stakeholder Engagement in responding to information requests from regulator and Government, as well as preparing for regular and ad-hoc meetings and workshops
• Organise and deliver colleague engagement activities and events in conjunction with the Head of Culture, Learning & Engagement
• Monitor and report on the effectiveness of communications, using insights to drive continuous improvement.
• Support crisis communications and urgent updates, protecting the company’s reputation and keeping colleagues informed.
• Maintain and update content on digital platforms, ensuring accuracy and alignment with brand values.
• Stay up to date with industry trends and best practices in media relations, internal communications, and stakeholder engagement.

Benefits

• Flexible hybrid working
• Collaborative office spaces
• Free on-site parking
• Generous holiday package
• Private healthcare
• Competitive pension scheme
• Free broadband
• Life event gifts
• Inclusive employee networks
• Salary sacrifice scheme
• Big retail and leisure discounts
• 3 paid volunteering days a year