Managed Services Compute L-2 Engineer

This position is for a Managed Services Compute Level 2 Engineer to provide remote support for Compute infrastructure, focusing on Oneview application, throughout the lifecycle and adhering to established standards and technical guidelines. The role involves technical input, solutions, and transition/transformation efforts, along with customer relationship management and infrastructure lifecycle support. Responsibilities include incident resolution, change management, configuration management, and troubleshooting.

Requirements

• Apply technical knowledge to perform Operate and admin tasks on Compute hardware
• Resolve most technical incidents independently within your technical area
• Work with team members/vendors to resolve more complex or cross- technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring
• Independently reviews, implements, and verifies changes/ solutions of moderate complexity and risk to meet customer and/or IT infrastructure needs
• Ensure Configuration Management Database (CMDB) entries are complete and accurate
• Good written and verbal communication skills