ServiceNow Platform Manager
Sword GroupCity of Edinburgh, Scotland, United Kingdom
Posted October 27, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is seeking a ServiceNow Platform Owner / Manager to lead the governance, development, and optimization of their ServiceNow environment. This is a critical role within a global organization undergoing strategic IT transformation, responsible for driving customer and platform user experiences, operational efficiency, and innovation through automation and process improvements. The role requires strong leadership, technical expertise, and stakeholder engagement.
Requirements
- Deep understanding of ServiceNow architecture and modules.
- Experience with Agile delivery methodologies and CI/CD pipelines.
- Expertise in managing platform upgrades and release cycles.
- Strong leadership, stakeholder management, and communication skills.
- Relevant ServiceNow certifications (CSA, CIS ITSM, CTA) highly desired.
Benefits
- Competitive Salary
- Generous Annual Leave Allowance
- Enhanced Family Friendly Benefits
- Pension Scheme
- Access to Private Health, Well-being & Insurance
- Employee Assistance Programme
- Discounted Cash Plan
- Flexible Working