ServiceNow Platform Manager
Sword GroupManchester, England, United Kingdom
Posted October 27, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is seeking a strategic ServiceNow Platform Owner / Manager to lead the governance, development, and optimisation of the ServiceNow environment. This pivotal role will drive the delivery of a best-in-class enterprise platform, enabling IT transformation, operational excellence, and innovation. The ideal candidate will embody deep ServiceNow expertise, demonstrable delivery experience, and strong stakeholder engagement skills.
Requirements
- Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager in a large-scale enterprise environment.
- Deep understanding of ServiceNow architecture, modules, and integration capabilities (ITSM, CSM, ITOM, HAM, etc.).
- Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines.
- Expertise in managing platform upgrades, release cycles, and operational governance.
- Strong leadership, stakeholder management, and communication skills.
- Relevant ServiceNow certifications (CSA, CIS ITSM, CTA) highly desirable.
- Familiarity with ITIL framework and enterprise service management principles (ITIL Foundation, MSP experience desirable).
Benefits
- Personalised Career Development
- Flexible working
- A Fantastic Benefits Package
- Generous annual leave allowance
- Pension scheme
- Access to private health, well-being, and insurance schemes
- Employee assistance programme
- Discounted cash plan