IT Service Operations Manager
Sword GroupScotland, United Kingdom
Posted September 10, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is seeking an experienced IT Service Operations Manager to lead their end-to-end IT Service Operations. This role is focused on delivering exceptional customer experience, ensuring a motivated team, and driving operational excellence and continuous improvement. The ideal candidate will leverage a balance of commercial awareness, leadership, and service management expertise to achieve service objectives.
Requirements
- ITIL Foundation (v4) or higher certification
- Experience contributing to service process design and implementation
- Experience leading IT service operations within an MSP environment
- Experience with ServiceNow
- Experience with RMM tools (such as N-able)
- Exposure to automation and AI solutions
Benefits
- Competitive Salary
- Flexible working arrangements
- A Fantastic Benefits Package
