Customer Experience Manager
Sword GroupScotland, United Kingdom • Wales, United Kingdom • United Kingdom
Posted October 1, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is a leading business technology provider seeking a Customer Experience Manager to lead operational service delivery and build strong customer relationships. This role involves service performance, resource allocation, risk management, and team management, with a focus on partnership and long-term customer value. The ideal candidate will have a strong operational background and experience managing people and delivering services.
Requirements
- Service delivery or project management experience, preferably in IT services or the energy industry
- Operational Service Delivery and People Management experience
- Strong multi-level relationship building skills
- Commercial focus and strategic thinking
- Highly motivated and goal-oriented
- Experience managing budgets and customer experience plans
- Strong communication skills
- Management of budgets
Benefits
- Competitive Salary
- Personalised Career Development
- Flexible working
- Pension scheme
- Private health
- Well-being schemes
- Employee assistance programme
- Discounted cash plan
