Customer Service Manager
Supertech GroupLondon, England, United Kingdom
Posted August 24, 2025
Full Time
About the Company
Webook.com is a leading event ticketing and experience booking platform in Saudi Arabia.
Job Description
This Customer Service Manager role at Webook.com is focused on transforming the customer experience while managing a team and ensuring operational efficiency. The company is a leading event ticketing platform in Saudi Arabia, part of a larger Supertech Group including UXBERT Labs and Kafu Games. The role involves coaching, training, and reporting on contact centre performance.
Requirements
- 3+ years experience in customer service management, preferably in ticketing or live events.
- Strong leadership and team management skills.
- Excellent communication and problem-solving skills.
- Experience with contact centre tools and CRM systems.
