Travel and Customer Service Coordinator (Germany)

This role is for a Travel and Customer Service Coordinator supporting the team of Global Study Managers in the planning and operations of active clinical trial studies in Germany. The coordinator is the main point of contact for patient communications, manages travel logistics, and ensures the smooth running of trial studies. The position is part-time and has a potential to increase up to 30 hours per week.

Requirements

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Manages data including setting up databases and transferring data between internal operating systems
• Works with Global Study Manager to outline needs and requests of clients and patients
• Maintains accurate data
• Proficiency in Microsoft Office
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented
• Excels in cross-departmental communication
• High-confidence and follow-through in decision-making