Salesforce Administrator-Service Cloud

Surgical Information Systems (SIS) is seeking a Salesforce Administrator - Service Cloud to assist with the development and optimization of their Salesforce platform. The administrator will work cross-functionally with multiple departments and be responsible for maintaining the CRM system, monitoring end-user usage, and performing administrative and user support tasks.

Requirements

• Serve as a system administrator for the Salesforce environment with 200+ users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Create and maintain process diagrams using UPN tool
• Configure and maintain AI solutions in Salesforce
• Complete regular internal system audits and prepare for upgrades
• Configuration to support integrations
• Proficiency in Salesforce Flow
• Work with data manipulation for analysis and cleanup using Excel and other tools
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications processes

Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day