(Fluent English) Customer Support Team Lead (South Africa, remotely)
SupportYourAppCape Town, Western Cape, South Africa
Posted December 12, 2025
Full Time
About the Company
SupportYourApp delivers tailored multilingual customer and technical support services with a global reach.
Job Description
Join our community as a Customer Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office.
Requirements
- Fluency in English (C1-C2 levels)
- Previous experience in team coordination, leadership, or supervisory roles
- Experience in mentoring, providing feedback, and conducting performance reviews
- Strong understanding of project workflows, service quality standards, and escalation protocols
- Proven ability to lead by example, manage priorities, and resolve conflicts constructively
- Experience in developing and delivering trainings
- Previous experience with Zendesk
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
Benefits
- Fixed schedule: Monday-Friday, 9am - 6pm CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements