Manager, Customer Success
SupioSeattle, Washington, United States
Posted November 20, 2025
160000 - 175000 USD year
Full Time
About the Company
Supio is growing fast — and we’re on a mission to transform how our customers work using AI.
Job Description
We're looking for an experienced Manager of Customer Success to lead a high-performing team of 4–6 CSMs and drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan.
Requirements
- 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams
- Proven record of driving renewals and retention
- Passion for coaching and developing talent
- Experience with legal tech or legal clients (a plus)
- Data-driven and customer-obsessed mindset
- Strong collaboration and communication skills
- Familiarity with CS tools (Gainsight, ChurnZero, Vitally, etc.) and CRMs (HubSpot, Salesforce)
