Support Engineer II
Supertech GroupJarash, Jordan
Posted November 9, 2025
Full Time
About the Company
webook.com is a leading event ticketing and experience booking platform in Saudi Arabia, part of the Supertech Group.
Job Description
We are looking for a Support Engineer II to join our team at webook.com, a leading event ticketing and experience booking platform in Saudi Arabia. As a Support Engineer II, you will act as the bridge between live operations and engineering, managing second-line incident triage and resolution, leading root cause analysis, and continuously improving systems and playbooks.
Requirements
- Bachelor’s in Computer Science or a related area
- 3+ years of technical support, site reliability, or DevOps experience
- Strong understanding of distributed systems, APIs, and application performance
- Experience with logging, monitoring, and alerting tools (e.g., Datadog, Grafana, CloudWatch)
- Practical knowledge of Linux, networking, and scripting (Python, Bash)
- Strong communication and documentation skills especially in high-pressure situations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
