Senior Technical Support Lead

We are a remote-first company that is powered by savvy DTC industry vets. We are looking for a Senior Technical Support Lead to own the day-to-day operations of technical support and provide technical support to our strategic merchants.

Requirements

• 5-7+ years of experience in technical support, technical operations, or product support roles in a SaaS or cloud environment
• Expert troubleshooting skills across Shopify solutions with a focus on subscriptions
• Ability to break down complex technical problems and communicate findings clearly to both technical and non-technical audiences
• Experience working directly with engineering teams on bug triage, debugging, and release readiness

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance